Moving from Technical Professional to Manager
 

             Days:           1

Prerequisites:           None

             Unit 1 :           Management and planning

           Topic A: 0   Management basics

           A-1:           Recognizing the functional areas and goals

           A-2:           Discussing the functions of an IT manager

           Topic B: 0   Management roles and skills

           B-1:           Organizing and staffing

           B-2:           Acquiring management and personal skills

           Topic C: 0   IT planning

             C-1:             Understanding the planning framework

             C-2:             Planning strategically

             C-3:             Planning an IT project

             Unit 2 :           Staffing an IT team

           Topic A: 0   IT recruitment basics

           A-1:           Identifying a position

           A-2:           Identifying recruitment options

           Topic B: 0   Interviewing candidates

             B-1:             Conducting an interview

             B-2:             Making a job offer

             Unit 3 :           IT team leadership

           Topic A: 0   Effective leadership

           A-1:           Identifying leadership qualities

           Topic B: 0   Leadership styles and tactics

             B-1:             Identifying leadership styles and behaviors

             B-2:             Identifying leadership tactics

             Unit 4 :           Managing a team

           Topic A: 0   Team building

           A-1:           Understanding team-building fundamentals

           A-2:           Training a team

           A-3:           Understanding teamwork

           A-4:           Avoiding team conflicts

           Topic B: 0   Team support

             B-1:             Communicating with team members

             B-2:             Overcoming communication barriers

             B-3:             Managing a team effectively

             B-4:             Overcoming team stress

             Unit 5 :           Managing the IT department

           Topic A: 0   Networking

           A-1:           Understanding network inventory

           A-2:           Recovering from downtime and disaster

           A-3:           Managing helpdesks

           Topic B: 0   Hardware, software, and security

           B-1:           Purchasing hardware and software

           B-2:           Selecting the right software

           B-3:           Dealing with security threats

           Topic C: 0   Web sites

  C-1:  Understanding company Web sites

  C-2:  Hosting a Web site

  C-3:  Describing e-commerce