Virtual Teams

Topic-Level Outline

Days: 1

Prerequisites: None

Unit 1 : Fundamentals of virtual teams

Topic A: 0 Defining virtual teams

A-1: Identifying the types of virtual teams

Topic B: 0 Serving in virtual teams

B-1: Identifying the benefits of serving in virtual teams

B-2: Identifying the types of work

B-3: Identifying the types of meetings

Topic C: 0 Conducting an orientation session

C-1: Understanding the schedule of a session

C-2: Identifying the agenda of a session

Unit 2 : Effectiveness, social dynamics, and decision-making

Topic A: 0 Effectiveness

A-1: Identifying effectiveness factors

A-2: Determining ineffectiveness

Topic B: 0 Social dynamics

B-1: Identifying social dynamic stages and factors

Topic C: 0 Decision-making

C-1: Identifying decision-making steps

C-2: Identifying decision-making challenges

Unit 3 : Obstacles and success factors

Topic A: 0 Obstacles

A-1: Overcoming cultural considerations

Topic B: 0 Success factors

B-1: Identifying success factors

B-2: Identifying the role of trust in virtual teams

Unit 4 : Communication

Topic A: 0 Effective communication

A-1: Defining norms

A-2: Identifying the meanings of words

Topic B: 0 Enhancing communication

B-1: Understanding the communication design process

B-2: Listening and asking questions

B-3: Identifying the role of trust in effective communication

Topic C: 0 Communication barriers

C-1: Identifying the effects of cultural variables

C-2: Addressing fears

Topic D: 0 Technologies used for communication

D-1: Identifying factors to consider when selecting a technology

D-2: Identifying innovative technologies

D-3: Identifying communication media

Unit 5 : Alternative office arrangements

Topic A: 0 Working in alternative offices

A-1: Identifying alternative office arrangements

Topic B: 0 Telecommuting

B-1: Telecommuting benefits

B-2: Identifying virtual pioneers

B-3: Identifying a telecommuter’s challenges