CompTIA Convergence+ Certification
Topic-Level Outline
Days: 3
Prerequisites: Students
should be familiar with basic computer networking and telephony concepts, and
be comfortable using a personal computer and the Internet. Students who are CompTIA
Network+ certified or have taken the CompTIA Network+ Certification course will
be especially well-prepared for this course.
Unit 1: The Public Switched Telephone Network
Topic A: Making the call
A-1: Examining the PSTN
A-2: Discussing calling features, digit translation, and toll fraud
Topic B: PSTN wiring and hardware
B-1: Exploring telephone wiring
Topic C: Interoffice communication
C-1: Exploring interoffice communications technologies
Unit
2: Networking fundamentals
Topic A: The OSI model
A-1: Introducing the OSI model
A-2: Discussing the layers of the OSI model
Topic B: TCP/IP networking basics
B-1: Considering TCP/IP
B-2: Examining TCP/IP addressing
B-3: Exploring TCP/IP configuration options
B-4: Discussing the architectural model of TCP/IP
Topic C: Networking hardware
C-1: Installing a NIC
C-2: Discussing twisted-pair cabling
C-3: (Optional) Terminating with an RJ-45 connector
C-4: (Optional) Terminating with a BNC connector
C-5: Discussing fiber optic cables
C-6: Discussing Ethernet devices
Topic D: Networking architecture
D-1: Describing networking models
D-2: Identifying the characteristics of the various physical architectures
D-3: Discussing WAN bandwidth technologies
Unit 3: Merging data and voice traffic
Topic A: Reasons to merge IP and voice traffic
A-1: Exploring the reasons to merge voice and IP networks
Topic B: Adding voice traffic to an IP network
B-1: Examining packet-based networks
B-2: Understanding the VoIP environment
B-3: Exploring the packet infrastructure
B-4: Managing quality of service
B-5: Selecting a call control protocol
Topic C: IP telephony hardware and software
C-1: Identifying IP telephony hardware and software
Topic D: VoIP applications
D-1: Examining VoIP applications
D-2: Making an Internet phone call with Skype
Unit 4: Merging data and video
Topic A: Reasons to merge IP and multimedia traffic
A-1: Exploring the reasons to merge multimedia and IP networks
Topic B: Adding
multimedia traffic to an IP network
B-1: Selecting the appropriate content distribution model
B-2: Understanding transmission methods
B-3: Selecting a transmission standard
B-4: Understanding video standards
B-5: Distinguishing between T.120 standards
Topic C: Network video hardware and software
C-1: Selecting network video hardware and software
C-2: Making a video call with Skype
Unit 5: Systems management
Topic A: Administering a converged network
A-1: Considering administration tasks
Topic B: Network engineering
B-1: Selecting appropriate hardware for your converged network
B-2: Evaluating network design factors
B-3: Analyzing network performance
Topic C: Troubleshooting and maintenance
C-1: Discussing troubleshooting procedures
C-2: Selecting the appropriate tools and commands
C-3: Identifying symptoms and their causes
Unit 6: Security
Topic A: Network security concepts
A-1: Considering network security techniques
Topic B: Security devices and tools
B-1: Discussing security devices and tools
Appendix A: Certification
exam objectives map
Topic A: Comprehensive exam objectives
Appendix B: CompTIA Convergence+ acronyms
Topic A: Acronym list