CompTIA PDI+:
Certification
Activity-Level
Outline
Days: 2
Prerequisites: User-level
experience using Windows XP or equivalent experience
Unit 1: Electromechanical components
Topic A: Electromechanical components
A-1: Examining the characteristics of electricity
A-2: Considering electrical safety
A-3: Identifying electromechanical components
Topic B: Mechanical components
B-1: Identifying mechanical components
Topic C: Electrical components
C-1: Measuring electrical values
C-2: Identifying electrical components
Unit 2: Printing and scanning
Topic A: Printing
A-1: Examining the Windows printing process
A-2: Discussing color theory
A-3: Examining the inkjet print process
A-4: Examining the EP print process
A-5: Examining print media
Topic B: Scanning
B-1: Examining the scan process
Unit 3: Connectivity
Topic A: Local printing and scanning
A-1: Connecting a serial cable
A-2: Connecting a parallel cable
A-3: Connecting a
A-4: Connecting an IEEE 1394 cable
A-5: Installing an inkjet printer
A-6: Installing a laser printer
A-7: Installing a scanner
Topic B: Network printing and scanning
B-1: Connecting to the network
B-2: Viewing network protocol settings
B-3: Using wireless communication technologies
B-4: Connecting to a shared printer
B-5: Using ipconfig to display
B-6: Testing
B-7: Using nslookup to verify settings
B-8: Identifying network scanning basics
Unit 4: Maintenance and troubleshooting
Topic A: Maintenance
A-1: Performing inkjet and laser printer maintenance
A-2: Performing scanner maintenance
Topic B: Troubleshooting
B-1: Troubleshooting problems
B-2: Using Microsoft Knowledge Base to research a problem
B-3: Tracking problems and resolutions
B-4: Troubleshooting printer problems
B-5: Troubleshooting scanner and multifunction device problems
Unit 5: Professional conduct
Topic A: Communication
A-1: Using effective verbal communication
A-2: Using nonverbal communication effectively
A-3: Maintaining professionalism
A-4: Ensuring customer satisfaction
Topic B: Safety
B-1: Identifying typical office and computer-related hazards
B-2: Reading a material safety data sheet
B-3: Selecting the proper methods for equipment disposal
Appendix A: CompTIA PDI+ exam objectives
Topic A: Exam objectives