MCDST 70-271:
Supporting
Users and Troubleshooting a Windows XP OS
Topic-Level Outline
Days: 3
Prerequisites: Experience
using Windows XP Professional in an Active Directory domain or workgroup
environment. We also recommend passing Microsoft exam 70-270 exam (Installing,
Configuring, and Administering Microsoft Windows XP Professional).
Unit 1: Installing the operating system
Topic A: Installation planning
A-1: Choosing between an upgrade and a clean installation
A-2: Verifying hardware requirements
A-3: Choosing an installation method
A-4: Meeting licensing and activation requirements
Topic B: Windows XP upgrades
B-1: Choosing an upgrade path
B-2: Saving files and settings
B-3: Running the Upgrade Advisor
B-4: Upgrading to Windows XP
B-5: Optional activity: Updating device drivers
B-6: Using the Program Compatibility Wizard
B-7: Completing the files and settings transfer
Topic C: Clean installations
C-1: Performing a clean installation
C-2: Applying a Windows XP service pack
Topic D: Unattended installations
D-1: Exploring the Unattend.txt file
D-2: Loading an answer file in Setup Manager
D-3: Modifying an answer file
D-4: Examining RIS deployment
D-5: Examining Sysprep
Topic E: Installation troubleshooting
E-1: Troubleshooting an installation
E-2: Viewing setup log files
Unit 2: Troubleshooting system startup and user logons
Topic A: The Windows XP Boot Process
A-1: Examining the boot process
A-2: Examining Windows XP load phases
A-3: Booting using the Advanced Options menu
A-4: Editing Boot.ini using the Windows XP GUI
A-5: Editing Boot.ini using Notepad
A-6: Creating an MS-DOS startup disk
A-7: Troubleshooting startup
Topic B: User logons
B-1: Examining user logons
B-2: Troubleshooting logons
Unit 3: Managing users and the Windows environment
Topic A: User and group management
A-1: Creating user accounts
A-2: Creating group accounts
A-3: Changing a user’s password
A-4: Changing a user’s group membership
Topic B: User profile management
B-1: Examining user profiles
B-2: Troubleshooting user profiles
Topic C: User environment customization
C-1: Customizing the Windows desktop
C-2: Customizing folder display
C-3: Configuring Accessibility Options
C-4: Configuring regional options
Topic D: Data protection
D-1: Backing up data
D-2: Restoring a deleted file
D-3: Creating an ASR Backup set
D-4: Creating a restore point
Unit 4: Configuring and troubleshooting security policy
Topic A: Local security policy
A-1: Configuring password policy and account lockouts
A-2: Configuring user rights
A-3: Configuring security options
A-4: Resetting security options
A-5: Examining public key, software restriction, and IPSec policy settings
Topic B: Group Policy
B-1: Adding Local Security Policy to a blank MMC
B-2: Exploring Local Computer Policy
B-3: Determining effective policy
B-4: Analyzing security settings
Unit 5: Configuring and troubleshooting devices
Topic A: Storage devices
A-1: Creating a partition on a basic disk
A-2: Converting to dynamic storage
A-3: Creating a new volume
A-4: Changing drive letters
A-5: Extending volumes
A-6: Deleting volumes
A-7: Examining other storage configurations
A-8: Troubleshooting storage devices
A-9: Optimizing a hard disk
Topic B: Input/output devices
B-1: Troubleshooting display devices
B-2: Troubleshooting I/O devices
B-3: Creating a new hardware profile
Topic C: Power Management
C-1: Configuring power options
C-2: Configuring Standby and Hibernation
C-3: Troubleshooting power settings
Unit 6: Optimizing performance
Topic A: Performance monitoring
A-1: Monitoring a computer using Task Manager
A-2: Monitoring a computer using System Monitor
A-3: Creating a baseline
A-4: Creating an alert
A-5: Exploring Event Viewer
A-6: Lab activity: Viewing baseline statistics
Topic B: Performance optimization
B-1: Fine tuning performance
B-2: Recognizing performance bottlenecks
B-3: Optimizing Windows XP
Unit 7: Managing access to shared resources
Topic A: NTFS permissions
A-1: Converting from FAT32 to NTFS
A-2: Disabling simple file sharing
A-3: Applying NTFS permissions
A-4: Configuring NTFS inheritance
A-5: Enabling file compression
A-6: Encrypting files and folders
Topic B: Resource sharing
B-1: Sharing resources
B-2: Troubleshooting resource access issues
B-3: Enabling Offline Files
B-4: Configuring Offline Files
B-5: Enabling auditing
B-6: Lab activity: Testing audit settings
Unit 8: Configuring and troubleshooting printing
Topic A: Print management
A-1: Creating a printer
A-2: Sharing a printer
A-3: Connecting to a remote printer
A-4: Managing the print queue
A-5: Configuring a printer
A-6: Configuring fax services
Topic B: Print troubleshooting
B-1: Troubleshooting printing
B-2: Stopping and starting the Spooler service
Unit 9: Troubleshooting TCP/IP
Topic A: TCP/IP networking
A-1: Viewing Local Area Connection properties
A-2: Exploring TCP/IP configuration
A-3: Examining name resolution
Topic B: TCP/IP troubleshooting
B-1: Viewing TCP/IP configuration using Ipconfig
B-2: Verifying network connectivity with PING
B-3: Gathering route data using Pathping and Tracert
B-4: Verifying DNS using Nslookup
B-5: Troubleshooting TCP/IP configuration
Unit 10: Configuring remote connections
Topic A: Remote access
A-1: Installing a modem
A-2: Creating a dial-up connection
A-3: Configuring a VPN object
A-4: Configuring connection properties
A-5: Creating an incoming connection object
A-6: Enabling ICS
A-7: Configuring ICF
Topic B: Internet Explorer and remote tools
B-1: Configuring Internet Explorer
B-2: Troubleshooting Internet Explorer and remote connections
B-3: Connecting to a remote desktop