MCDST 70-272:
Supporting
Users and Troubleshooting Desktop Applications on a Windows XP OS
Topic-Level
Outline
Days: 2
Prerequisites: MCDST
70-271: Supporting Users and Troubleshooting a Windows XP OS or equivalent
experience, and hands-on experience using Microsoft Office as an end-user.
Unit 1: Application support
Topic A: Windows XP application support
A-1: Viewing installed Microsoft software
A-2: Managing the All Programs menu
A-3: Managing file type registration
A-4: Exploring Computer Management System Tools
A-5: Exploring Computer Management Storage
A-6: Exploring Computer Management Services and Applications
A-7: Disabling Error Reporting
A-8: Enabling error reporting for specific programs
Topic B: Built-in applications
B-1: Managing files with Windows Explorer
B-2: Customizing folder options
B-3: Using the Search Companion
B-4: Sharing a folder
B-5: Adding a network place
B-6: Managing the Recycle Bin
Topic C: Internet Explorer and Outlook Express
C-1: Configuring the General settings
C-2: Setting security zones
C-3: Configuring Privacy settings
C-4: Setting Content levels
C-5: Obtaining and installing a digital certificate
C-6: Specifying Programs for Windows
C-7: Managing temporary Internet Explorer
files
C-8: Configuring mail in Outlook Express
C-9: Configuring Outlook Express to use certificates
C-10: Configuring newsgroups in Outlook Express
C-11: Repairing Internet Explorer or Outlook Express
Topic D: Remote Assistance
D-1: Using Remote Assistance
Unit 2: Office installation
Topic A: Office installation
A-1: Exploring Office licensing
A-2: Verifying system requirements
A-3: Installing Office
A-4: Exploring Office
A-5: Removing Office
A-6: Reinstalling part of Office
A-7: Using the On First Use feature
A-8: Installing a single Office application
Topic B: Office add-ins and templates
B-1: Loading existing add-ins
B-2: Unloading add-ins
B-3: Locating new add-ins
B-4: Installing a new add-in
B-5: Locating and installing templates
Topic C: Troubleshooting
C-1: Exploring installation log files
C-2: Using System File Checker
C-3: Using Windows XP Troubleshooters
C-4: Recovering failed applications
Unit 3: Office configuration
Topic A: Office customizations
A-1: Customizing toolbars
A-2: Creating a custom toolbar
A-3: Personalizing Word
A-4: Configuring AutoCorrect options
A-5: Scanning documents
A-6: Exploring Microsoft Clip Organizer
A-7: Managing files in Clip Organizer
A-8: Saving Office settings
Topic B: Office updates and upgrades
B-1: Searching the Knowledge Base
B-2: Searching for updates
Unit 4: Outlook configuration
Topic A: Setting up Outlook
A-1: Migrating settings from Outlook Express
A-2: Testing your migrated settings
A-3: Customizing the Inbox view
A-4: Using the Calendar
A-5: Managing Contacts
A-6: Changing the Tasks view
A-7: Exploring Outlook options
Topic B: E-mail management
B-1: Web browsing from within Outlook
B-2: Using a Web browser to access an Exchange server mailbox
B-3: Searching for e-mail messages
B-4: Creating categories for e-mail messages
B-5: Using address books and distribution lists
B-6: Creating a personal address book
B-7: Creating e-mail rules
Topic C: Outlook data protection
C-1: Configuring AutoArchive
C-2: Restoring items with the AutoArchive file
C-3: Running the Inbox Repair Tool
Unit 5: Application security
Topic A: Security threats
A-1: Researching security threats
A-2: Searching for Microsoft security bulletins
Topic B: Security measures
B-1: Enabling encryption
B-2: Configuring macro security in Word
B-3: Analyzing security using MBSA
B-4: Using Windows Update
B-5: Configuring automatic updates
Appendix A: Desktop Support Technicians
Topic A: The DST job role
Topic B: Certifications